Management & Supervisory Devl
Click the course title to view the course sections available in the latest term.
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MSD 101 Principles of Management and Supervision |
| Credits: |
3.00 |
| Description: |
Examines concepts and practical application of fundamental supervisory skills such as planning, staffing, communicating, leading, using technology, training, managing conflict, and problem solving, in addition to "quality improvement," safety, ethics, and effective performance reviews. Audit available. |
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MSD 105 Workplace Communication Skills |
| Credits: |
3.00 |
| Description: |
Examines how principles of interpersonal communication operate in a supervisory context within organizations. Includes communication processes, barriers and misconceptions, impact of cultural values and norms, influences of perception and judgment, nonverbal communication, listening effectively, identifying and controlling emotions, developing an effective communications climate, and effectively managing conflict. Audit available. |
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MSD 107 Organizations & People |
| Credits: |
3.00 |
| Description: |
Examines what people think, feel, and do in organizations. Includes motivation theory and practice and how an individual employee's personality and learning style affects productivity; how team dynamics affect and are affected by the individual employee; how the organization's structure and climate affects individual and team productivity and organizational change and development. Audit available. |
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MSD 110 Gender Conflict Resolution |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop examines gender and multi-cultural communication. The material includes identifying and evaluating sources of conflict and developing strategies and skills to positively manage and resolve conflicts. Audit available. |
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MSD 111 Workplace Correspondence |
| Credits: |
3.00 |
| Description: |
Examines various skills used to enhance workplace correspondence in a diverse work environment. Includes formatting letters, resumes, applications, emails, and reports. Addresses issues such as the influence of social media, and the impact of a global work environment. Audit available. |
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MSD 113 Influence Without Authority |
| Credits: |
1.00 |
| Description: |
Participants will learn to clearly distinguish between the terms power, influence and authority. Topics include: effective listening, lateral relationships in the workplace, influencing peers, influencing one's supervisor, mutual exchange, rules of reciprocation, knowing yourself and your allies, and building relationships. Audit available. |
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MSD 115 Improving Work Relations |
| Credits: |
3.00 |
| Description: |
Examines management techniques, methods and strategies for helping managers, aspiring managers and staff professionals develop their own unique managerial style. Includes improving individual effectiveness, developing interpersonal relationships, functions of working groups, multi-cultural relations, productivity and quality at the organizational level. Audit available. |
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MSD 116 Creative Thinking for Innovative Change |
| Credits: |
1.00 |
| Description: |
In today's-and tomorrow's- unpredictable and increasingly challenging world, we must make a fundamental choice: to be changed, inevitably, by the forces churning around us, or to be the change-leader through innovative actions. Learn how to jump-start your own creative, innovative thinking. Audit available. |
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MSD 117 Customer Relations |
| Credits: |
3.00 |
| Description: |
Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit available. |
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MSD 119A Intercultural Communication |
| Credits: |
1.00 |
| Description: |
Identifies sources of common cultural misunderstandings. Helps solve basic interpersonal challenges through discussion, video, and practice. Gives resources to improve relationships. Audit available. |
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MSD 121 Leadership Skill Development |
| Credits: |
3.00 |
| Description: |
Discusses new leadership theories and paradigm shifts and strategies for leading others and managing yourself. Topics include strategies for developing organizational visions, communication with clear meaning, developing trust through positioning, creating the learning organization, and sharing leadership through empowerment. Audit available. |
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MSD 122 Motivation Without Manipulation |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop will focus on setting a climate for intrinsic motivation. Topics include organizational theories and their impact, ranking needs in the workplace, delegation obstacles to motivation, recognition systems and emotional intelligence. Audit available. |
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MSD 122A Strength Based Leadership |
| Credits: |
1.00 |
| Description: |
Examines personal strengths and explores how a strengths focus may be applied to leadership roles both personally and professionally. Enhances understanding of personal strengths and how these ideas can be used in leadership to develop and make the most of the strengths of others. Audit available. |
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MSD 123 Job Search Strategies |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop explores strategies for finding the "right" job. Includes self-discovery, goal-setting, prospecting, networking, resume-writing, interviewing, career-planning, and self-marketing skills. Audit available. |
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MSD 123A Innovation and New Products |
| Credits: |
1.00 |
| Description: |
Examines the impact of change, innovation, and technology on an organization's ability to thrive and be competitive. Explores innovation which involves the actions and activities of people directed at changing their organizations and their business environments. Introduces how to create a comprehensive business proposal for innovation, which addresses either strategic or tactical objectives of the organization. Audit available. |
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MSD 128 Crisis Intervention: Handling the Difficult Person |
| Credits: |
1.00 |
| Description: |
This workshop will discuss the phases of situation crisis intervention. Topics include techniques for approaching and handling the difficult person, the potentially dangerous person, and the potentially volatile situation. Audit available. |
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MSD 130 Creative Problem Solving |
| Credits: |
3.00 |
| Description: |
Covers creative problem solving and thinking, steps in the creative problem-solving process, right and left brain thinking, ambiguity and imagination, overcoming barriers to creative thinking, synthesis, and applying creative problem-solving to the organization. Audit available. |
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MSD 133 Brave New Workplace: Strategies to Excel in World of Change |
| Credits: |
1.00 |
| Description: |
Discover tools and strategies to cultivate creative thinking your competitive edge in these turbulent, exciting times. We are surrounded by simple, obvious solutions that can dramatically increase our income, power influence and ultimately, long-term success. Our challenge is to see them! Audit available. |
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MSD 134 Who Moved My Cheese |
| Credits: |
1.00 |
| Description: |
Change is constant, it's all around us and it's inevitable. This class on transition and change is based on the #1 best seller business book by Spencer Johnson, M.D. called Who Moved My Cheese. This course is fun learning and it positively equips people to better understand and grow from change. Audit available. |
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MSD 140 Management Workshops |
| Credits: |
1.00 |
| Description: |
This workshop focuses on a wide range of management issues: maintaining quality, building teams, setting ethical standards, managing diversity, implementing technology, maintaining an effect organization, balancing authority and leadership, problem solving and decision making. Audit available. |
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MSD 148 Asserting Yourself in the Workplace |
| Credits: |
1.00 |
| Description: |
This workshop looks at three typical types of human behavior and focus on assertiveness. Particular attention given to creating appropriate situations for assertive behavior to occur and opportunities for skill practice also provided. Audit available. |
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MSD 150 Listening Skills |
| Credits: |
1.00 |
| Description: |
Acquire an understanding of the techniques of active listening and communication skills. Communication techniques such as the perception check, interpretive listening, paraphrasing and questioning will be presented, and opportunity to practice these skills included. Audit available. |
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MSD 151 Dealing with Difficult People |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop explores ideas for coping successfully with difficult people and situations. The basic psychology and personal styles of difficult interactions is examined. Specific techniques for dealing with difficult encounters and enhancing relationships are discussed along with hands-on application. Audit available. |
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MSD 157 Conflict Management |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop examines common causes of conflict and developing approaches for managing conflict for positive results. Content includes learning practical on-the-job techniques for working through conflict such as "cooperative conflict," dealing with anger, and prevention ideas. Audit available. |
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MSD 159 Stress Control |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop focuses on understanding your own signs of stress. Includes techniques for preventing stress, identifications of personality factors and interpersonal factors related to stress, and job burnout. Audit available. |
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MSD 160A Communication Styles |
| Credits: |
1.00 |
| Description: |
Concentrates on understanding various communication styles including differences in perspectives, styles, beliefs and feelings. Discussion includes building relationships at home, work and in communities with a wide range of people. Audit available. |
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MSD 161 Customer Relations |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop discusses the principles of effective customer relations. Topics include identifying and responding to customer needs, dealing with difficult customers, developing a positive customer climate, building effective verbal and nonverbal communication skills. Audit available. |
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MSD 162 Coping with Angry Feelings and Angry People |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop focuses on how to cope more effectively and constructively with angry feelings. Also includes understanding the impact anger has on ourselves and others; learning how to gain control over our reaction to anger-provoking situations; and converting angry feelings into positive action. Audit available. |
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MSD 164 Better Memos and Letters |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop teaches effective writing skills for the work place. Topics include learning how to begin writing and when to stop, becoming more efficient and confident, learning what to include and what to avoid in memos and letters. Audit available. |
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MSD 174 Time Management |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop focuses on learning how to evaluate time usage to make it more efficient and more effective. Topics include developing awareness of how we use our time, understanding productivity, developing a time management system, protecting our time, and additional time management tips. Audit available. |
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MSD 174B Leadership & Effective Decision Making |
| Credits: |
1.00 |
| Description: |
Covers historic examples, characteristics and styles of leadership. Participants will explore leadership activities in public and private organizations; investigate opportunities to exercise personal leadership skills, contribute to group leadership situations and discuss the impact of moral and ethical factors in decision making. Audit available. |
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MSD 175B Direct Communication in the Workplace |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop focuses on various communication situations (both verbal and written) in the workplace. Topics include putting oneself in the receiver's shoes, understanding what the listener's hear, adapting messages to enhance the receiver's understanding, and focusing on the results the sender wants to achieve. Audit available. |
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MSD 176 Nonverbal Communication |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop discusses the impact non-verbal communication has on understanding the message. Topics include body language, eye contact, attire, and manner of presentation and cultural differences. Audit available. |
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MSD 176A Interpersonal Communication |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop explores a practical approach to understanding interpersonal communication. Topics include techniques for active listening, methods for conflict resolution, and learning techniques for becoming "other person" focused. Audit available. |
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MSD 177 Team Building |
| Credits: |
1.00 |
| Description: |
Discusses what team building is, why it is important, how to start it, how to manage the team building process, 12 components of generating team building development, and some selected tools for team building. Audit available. |
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MSD 177B Coaching Great Performance |
| Credits: |
1.00 |
| Description: |
Centers on how to effectively work with people in a helping relationship. Introduction to coaching and gaining hands-on experience being and working with a client. Coaching helps clients examine the way they do things as well as what they do. Build your coaching skills by focusing on five key principles of coaching: coaching listening, powerful inquiry, creating choice, balance and fulfillment. Audit available. |
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MSD 179B Avoid Burnout: Build Resilience |
| Credits: |
1.00 |
| Description: |
Explores symptoms of the five distinct and sequential stages of burnout; the three major areas of negative stress; the relationship between stress and burnout; the five distinct and interrelated characteristics of personal resilience; and the application of coping skills, antidotes and resilience to avoid burnout. Audit available. |
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MSD 180A Goal Setting and Productivity |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop focuses on steps for setting goals and successfully completing them. Includes the SMART goal approach, the benefits of setting goals, identifying and overcoming obstacles, and creating achievable, small steps. Audit available. |
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MSD 187 Humor in the Workplace |
| Credits: |
1.00 |
| Description: |
Concentrates on the rediscovery of laughter and humor through situational humor to re-build human connection, improve individual health, kindle creativity, and establish perspective in a work world confused by strategies such as downsizing, reengineering, outsourcing, etc. Participants should be forewarned that sporadic laughter is entirely possible. Audit available. |
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MSD 188B Self Management for Success |
| Credits: |
1.00 |
| Description: |
We can't manage others effectively until we learn to manage ourselves. This course helps you identify your roadblocks to success--including the "too much to do, too little time" syndrome, excessive stress, unclear goals, and unproductive work patterns--and provides strategies to change these habits. You will gain a new sense of enthusiasm as you redirect your energy and take a new approach to your work. Audit available. |
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MSD 192A Project Management |
| Credits: |
1.00 |
| Description: |
Provides both the tools and behavioral skills necessary to manage any project successfully. All steps of the project cycle are modeled with opportunities for participants to practice each step. Participants will learn to increase productivity, present a project activity plan using professional tools and develop project team building skills. Audit available. |
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MSD 193 Self Esteem the Key to Success |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop focuses on the cornerstone of behavior: self-esteem. Topics include learning how self-esteem affects our relationships, our ability to solve problems and set goals, our work performance, and our health. Emphasizes understanding the importance of maintaining a healthy self-esteem when handling conflict and many major dilemmas common to modern life. Audit available. |
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MSD 193A Leadership Skill Development |
| Credits: |
1.00 |
| Description: |
Leadership is an essential part of running a quality organization. Learn about the various facets that define leadership today. Audit available. |
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MSD 194 Effective Presentation Skills |
| Credits: |
1.00 |
| Description: |
This 10-hour workshop focuses on preparing participants for giving an effective presentation. Topics include selecting topics, analyzing the audience, developing ideas, selecting and using visual aids, handling questions and overcoming objections. Each participant will give a presentation during the session. Audit available. |
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MSD 198A Male/Female Communication Style Differences |
| Credits: |
1.00 |
| Description: |
Understanding the other's ways of talking is a giant leap across the communication gap between women and men and a giant step toward opening lines of communication. Audit available. |
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MSD 198B Exploring 7 Habits of Highly Effective People |
| Credits: |
1.00 |
| Description: |
Each of Dr. Covey's 7 Habits is rich in life-helpful ideas. This class explains how to apply them to your day. Practical tips on stress control, conflict resolution, time management and communication are discussed. Audit available. |
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MSD 200 Organizations and Social Responsibility |
| Credits: |
3.00 |
| Description: |
Explores the changing relationships and responsibilities between organizations and their various stakeholders. Includes social and ethical issues of the community in which the company exists, employee rights and diversity, global corporate citizenship, role of government oversight of business, environmental issues, and consumer protection. Audit available. |
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MSD 202 Training the Employee |
| Credits: |
3.00 |
| Description: |
Develops practical perspective of training as an organizational resource. Includes ways people learn, identifying employee training development requirements, developing objectives, designing lesson plans, evaluation criteria, developing strategy, alternatives to training, and practicum. Audit available. |
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MSD 206 The Troubled Employee |
| Credits: |
3.00 |
| Description: |
Reviews the factors contributing to the development of the troubled employee. Includes identifying potential troubled employee work habits and attitudes (e.g. absenteeism, tardiness, sudden personality change), Employee Assistance Programs and possible community assistance agencies. Audit available. |
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MSD 216 Budgeting for Managers |
| Credits: |
3.00 |
| Description: |
Covers budgeting vocabulary, finance principles, record keeping techniques, cash management, cash budgeting and capital budgeting. Recommended: Work-related budgeting experience. Audit available. |
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MSD 222 Human Resource Management: Personnel |
| Credits: |
3.00 |
| Description: |
Examines the basic responsibilities and concepts for managing the Human Resources function in an organization, such as: Integrating HR into the overall organization's objectives, basic HR laws, job analysis and planning, and recruitment and selection practices. Audit available. |
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MSD 279 Project Management - Intro |
| Credits: |
4.00 |
| Description: |
Examines essential strategies and methods for managing projects. Applies concepts to creating model projects using a step-by-step methodology, building project charters, and developing overall project plans. Explores incorporating projects into strategic growth objectives, using project management tools, and demonstrating project presentation skills. This course is the foundation course of the Project Management series that includes CAS 220, CIS 245, and BA 255. Project Management is a broad term that can include many areas of a business. Audit available. |
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MSD 280A Coop.Ed.: Management and Supervisory Development |
| Credits: |
3.00 |
| Description: |
Designed to permit a student in concert with an organization to combine new on-the-job supervisory work experience with concepts and skills learned in supervisory classes and in the process become a greater asset to the organization. Department permission required. Audit available. |
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MSD 280B Coop. Ed.: Management and Supervisory Development- Seminar |
| Credits: |
1.00 |
| Description: |
Designed as a one credit hour seminar in which the student will learn how to prepare and deliver a work-related plan. Skills learned will be directly related to these activities. Includes a visit by the instructor to the work site and a discussion of the project with the student's supervisor as well as the student. Audit available. |
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MSD 298 Trends in Management and Supervision |
| Credits: |
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| Description: |
Examines specific topics of current interest not necessarily covered in other Management/Supervisory Development classes but related to the changing management field. Investigate different topics earning from 1 to 6 credits depending on the length of the class. Other workshop descriptions are available by calling the Management and Supervisory Development Department. Audit available. |
