Certificate Pathways: Customer Service Professional
This Pathway is designed for students looking to develop their customer service skills for work in a wide variety of settings. Students can choose to attend for 3 months and earn 16 credits and the Customer Service Professional Award or for 6 months and earn 24 credits and the Customer Service Management Award..
Term One - Customer Service Professional Certificate (16 credits):
Students will learn to respond to diverse customer needs in an increasingly global environment by applying problem solving skills with a variety of customer service strategies to identify, assess, predict, and achieve customer expectations. With the successful completion of the first term students will competitive for positions as a customer service professional.
Term Two - Customer Service Management Certificate (28 credits - includes 16 credits of Customer Service Professional Certificate courses):
After completing Term One courses, students may take additional courses, learning to build enterprise value by developing, leading and motivating diverse customer service teams to perform effectively in a rapidly changing marketplace. With the successful completion of this additional term, students will be more competitive for positions in customer service management.
The next start date is Summer Term - June 24, 2013.
Career Pathways students will also attend a weekly, 3-hour Career Planning course in addition to the Management & Supervisory Department courses. In the Career Planning course students learn to hone their job search and internship development skills and receive job placement services until they find employment.
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For more information on the next Customer Service Professional and/or Customer Service Management Pathways and/or attending as a Career Pathways student, please contact Laurie Chadwick at 971-722-6233
Features
- Students participate in intensive job search training in a weekly 3-hour Career Planning course.
- Through the Career Planning course a cohort learning community is developed and supports students as they pursue employment in their chosen field.
- Students earn college credit that may be applicable to a one-year certificate in Management and Supervisory Development or the Associate of Applied Science degree in Management and Supervisory Development
Estimated Cost Of Training:
Term 1: $1757.95 Customer Service Professional
Term 2: $1276.80 Customer Service Management
Cost Sheet
Note: The figures above are based on the 2012/13 PCC fee structure. They are approximations and subject to change without notice.
Prerequisites
- Students must possess a High School Diploma or GED.
- Complete a COMPASS placement exam at a PCC Testing Center and place into Reading 115, Writing 115 and Math 20.
- For information on free workshop to prepare to take the COMPASS test call 971-722-6218.
Course of Study
| TERM ONE | Customer Service Professional Certificate | Credits |
|---|---|---|
| Course Number | Course Name | |
| MSD105 | Interpersonal Communication | 3 |
| MSD107 | Organizations and People | 3 |
| MSD117 | Customer Relations | 3 |
| MSD 113 | Influence Without Authority | 1 |
| MSD 151 | Dealing With Difficult People | 1 |
| MSD 174 | Time Management | 1 |
| BA 131 | Introduction to Business Technology | 4 |
| OR | ||
| CAS 133 | CAS 133 Basic Computers/MS Office | |
| WFTT23 | Career Planning: This course is designed to build a learning community among students pursuing career pathways courses. Students will develop their skills as a student, intern and job seeker. A job search portfolio will be used as an organizational framework for the course. | non-credit |
| Total Credits (Term 1) | 16 | |
| TERM TWO | Customer Service Management Certificate (in addition to courses listed above) | Credits |
|---|---|---|
| Course Number | Course Name | Credits |
| MSD101 | Principles of Management/Supervision | 3 |
| MSD115 | Improving Work Relations | 3 |
| MSD121 | Leadership Skill Development | 3 |
| MSD 177 | Team Building | 1 |
| MSD157 | Conflict Management | 1 |
| MSD 116 | Creative Thinking for Innovative Change | 1 |
| Total Credits (Term 2) | 12 | |
| Total Credits (Both Terms) | 28 | |
What should I do next to get into the training?
- Apply for Admission to the College.
- Take the college placement exam workshop (optional).
- Take the COMPASS placement exam. You can call one of the PCC testing centers for an exam schedules.
- Complete the PCC online student orientation.
- Contact Laurie Chadwick at 971-722-6233.