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ABS Customer Service Professional

This Pathway is designed for students looking to develop their customer service skills for work in a wide variety of settings. Students can choose to attend for 6 months and earn 16 credits and the Customer Service Professional Award or for an additional 3 months and earn 24 credits and the Customer Service Management Award..

Customer Service Professional:

Students will learn to respond to diverse customer needs in an increasingly global environment by applying problem solving skills with a variety of customer service strategies to identify, assess, predict, and achieve customer expectations. With the successful completion of the first term students will competitive for positions as a customer service professional. (16 credits)

Beyond the initial Pathway: Customer Service Management

After completing the Customer Service Professional courses, students may take additional courses, learning to build enterprise value by developing, leading and motivating diverse customer service teams to perform effectively in a rapidly changing marketplace. With the successful completion of this additional term, students will be more competitive for positions in customer service management. (12 credits in addition to 16 credits in Customer Service Professional Award)

The next Pathway begins Spring Term, April 1, 2013.

Career Pathways students will also attend a weekly, 3-hour Career Planning [pdf] course in addition to the Management & Supervisory Department courses. In the Career Planning course students learn to hone their job search and internship development skills and receive job placement services until they find employment.

For more information on the next Customer Service Professional and/or Customer Service Management Pathways and/or attending as a Career Pathways student, please contact Sara N. Treadway 971-722-6284 or by email.

Features

• Students participate in intensive job search training in a weekly 3-hour Career Planning course.
• Through the Career Planning course a cohort learning community is developed and supports students as they pursue employment in their chosen field.
• Students earn college credit that may be applicable to a one-year certificate in Management and Supervisory Development or the Associate of Applied Science degree in Management and Supervisory Development

Estimated Cost Of Training:
Term 1: $1044/1687 Customer Service Professional
Term 2: $ 962/1605

Total: $2006/3292

Cost Sheet [pdf]

Note: The figures above are based on the 2012/13 PCC fee structure. They are approximations and subject to change without notice.

Prerequisites

• ESOL students: Complete a COMPASS ESOL placement exam at a PCC Testing Center and place into ESOL level 6 or higher OR have completed Level 5 (all disciplines at PCC) and Math 20.
• ABE students: must have completed at least 3 Official GED tests, and must also complete the College placement COMPASS test.
• For information on free workshop to prepare to take the COMPASS test call 971-722-6218.

Course of Study

TERM ONE	Customer Service Professional (term 1)	Credits
Course Number	Course Name
ESOL 59/n	Support Course	0/8
MSD 105	Interpersonal Communication	3
MSD 107	Organizations and People	3
MSD 151	Dealing With Difficult People	1
MSD 174	Time Management	1
WFTT23	Career Planning [pdf]: This course is designed to build a learning community among students pursuing career pathways courses. Students will develop their skills as a student, intern and job seeker. A job search portfolio will be used as an organizational framework for the course.	non-credit
Total Credits (Term 1)		8/16

TERM TWO	Customer Service Professional (term 2)	Credits
Course Number	Course Name	Credits
ESOL 59/n	Support Course	0/8
MSD 117	Customer Relations	3
MSD 113	Influence Without Authority	1
CAS 133	Basic Computer Skills/MS Office	4
OR
BA 131	Computers in Business	(4)
Total Credits (Term 2)		8/16
Total Credits (Both Terms)		16/32