PC/Desktop Support
What is it?
They're every modern employee's best friend: the Desktop Support person (also known as Tech Support person) is a master of a range of services providing assistance with computer hardware, software, or other electronic or mechanical goods. These are the people you count on to manage desktops, laptops and peripherals such as PDAs and printers. They set up and configure computers for new users and are typically responsible for any physical work relating to the computers such as repairing software or hardware issues and moving workstations to another location.
Is it right for you?
So who do you call when your computer won't start up or your PDA's email goes haywire? PC/Desktop support. In other words, with this kind of training, your skills will always be in hot demand. You may be called upon to support operating systems, networking functions, mainstay software programs like MS Office or Outlook – whatever the issue, organizations of all sizes need qualified professionals to support the PC desktop environment. If you enjoy problem solving and troubleshooting sometimes complex challenges – and if you can relay technical information in an understandable, and often diplomatic, manner — this field offers great prospects.
Certifications Available
- CompTIA A+
- MS Certified Desktop Support Technician (MCDST)
What kind of jobs can I get?
- Desktop Support Specialist
- Technical Support Representative
- Help Desk Technician
- Service Center Technician
How much is it worth?
According to Certification Magazine, the average annual salary for Support Services workers is $61,000 – not to mention the thanks you'll get from employees who are grateful you've helped them get back on their technological feet.
Get started!
- View the schedule of classes for PC Desktop Support
- Or, learn more about gaining certification: