Portland Community College
PCC wanted to streamline its enrollment process to allow new students to have a seamless transition from their initial request for information to their successful completion of the second week in class. This would increase access, retention and satisfaction for students and increase revenue from tuition and FTE for PCC.
To accomplish this, CLIMB conducted a four and a half-day Lean Event to train participants in Lean principles, develop Current State and Future State maps of the enrollment process and develop and initiate an implementation plan. This involved 40 PCC employees at all levels from 10 different departments across four campuses. Implementation time was built into the Event to get a jump start on results which included: the number of students with holds on their accounts reduced by 28% on the first day of registration; wait time for information about PCC and/or acceptance letters reduced 90%; and the number of permission forms reduced 80%.