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Central Portland Workforce Training Center

Total Quality Management Certificate: A minimum of 18 credits

The 18-credit-hour certificate in total quality management is composed of three credit classes and a one credit workshop. These courses are designed to foster and enhance workplace efficiency. The program has three areas of focus: quality issues and the customer; communications and team building and strategies; and statistical tools and project planning.

A sampling of courses

Fundamentals of TQM
Customer Relations
Management Effectiveness: Team Building
Data Analysis for Quality Improvement


Strategic Planning
Empowering Others in the Workplace
Resolving Interpersonal and Inter-group Conflict
Win Your Customer’s Loyalty Forever
Basics of ISO 9000
How to Implement TQM
Facilitating the Continuous Improvement Process

For more information, contact PCC’s Institute for Management and Professional Development at 503-731-6601.

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