Out-of-State Academic Student Complaint Procedure
In compliance with the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) conducted a Negotiated Rule Making Process in 2010, and institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.
It is recommended that students taking online classes at Portland Community College first pursue their concerns locally. Students taking online classes at Portland Community College who reside out-of-state should follow the Grievance Procedures to resolve concerns as noted in the Students Rights Section of the Student Rights and Responsibilities Handbook. This procedure does not apply to any other dispute.
Any other complaint about college services, programs, or activities not addressed in the Student Rights Section of the Student Rights and Responsibilities Handbook should be put in writing and sent to the campus Dean of Student Development or designee, who will forward it to the appropriate administrator. Complaint Forms are available at any campus ASPCC Office, Information Booth, or Admissions Office.
Contact the Dean of Student Development on one of the campuses:
- Cascade Campus
- SSB 209 | 971-722-5292 | firstname.lastname@example.org
- Rock Creek Campus
- Building 9, Room 115 | 971-722-7215 | email@example.com
- Sylvania Campus
- CC 247 | 971-722-4529 | firstname.lastname@example.org
- Southeast Campus/Extended Learning Campus
- MTH 149 | email@example.com
- Distance Learning students may contact any of the above offices.
Concerns involving harassment or discrimination by a college staff member on the basis of race, color, religion, sex, sexual orientation, age, national origin, disability, or veteran status should be directed to the College's Affirmative Action Officer.
If after following the College’ Procedure the issue cannot be resolved internally and the student seeks additional resolution, students can refer to the appropriate state agency or accrediting body.
Portland Community College is regionally accredited by the Northwest Commission on Colleges and Universities (NWCU). Information regarding their complaint process can be found on the NWCCU website.
Students may also contact the Oregon Department of Community Colleges and Workforce Development (CCWD) by phone at 541-947-2401 or by email to firstname.lastname@example.org.